A. 10 minutes before your booked time. Please don't arrive any sooner as staff needs time to clean between parties.
Q. Can I have more than 15?
A. Yes. It's $15 per person over the 15 included in your party package. If you have over 21 participating, please let us know as more staff will be needed to ensure safety.
Q. Can I bring food and drinks?
A. Yes, you can bring/order any food you'd like *NO gum or candy. Party favors with candy will be held at the front desk and passed out as your guests leave. Most people order pizza from Neighborhood pizza (413) 599-1200
Q. How long do we have the party room?
A. You have the party area for the entire time. *We do ask 10 minutes before the scheduled end of the Party to start clearing the party area out. (staff will remind you and help) This way, we can adequately clean before the next Party.
Please note, we take starting every party on time with a clean facility so, we ask that no later than 10 minutes after the end of your booked time you are completely out of the building, or additional fees will apply ($35). Excessive mess fee ($35)
Q. What size are the tables, and how many are there?
A. We have four 6 foot rectangle tables.
Q. What is the party format?
A. The party format depends totally on you, per your requests. We can provide obstacle training, set up races, Nerf wars, dodgeball, mini-courses in astroturf, cornhole, challenges, etc... Tell your host when you arrive what you'd like. Many parties start with training, free time, food, and cake, then end with Nerf War (Nerf War is only allowed with private party booking), but remember the format is your choice!
Q. Does everyone really need to sign a waiver?
A. Yes. If you are in the gym, you need to sign a waiver. (waiver link) Only Parents or legal guardians can sign waivers for anyone under 18. You can not sign waivers for your child's friends.
Q. Can we bring a pinata?
A. Sorry no pinatas.
Q. Can we extend the party time?
A. Yes. BUT, the only party time slots that can be extended are as follows. Friday's 6pm, Saturday's 5pm and Sunday's 3pm. We also need two weeks' notice if you would like to extend your party time. Cost to extend your Party? $75 for 1/2 hr or $130 for a full hour.
Q. When is the party balance due?
A. At the end of your Party.
Q. Can the adults use the obstacles?
A. Yes, BUT! Anyone and everyone that would like to use the equipment must pay. Your party package pays for 15 participants, so if more than 15 people are using the equipment, there will be a $15 charge per person over the 15 included in the party package.
Q. I have a sibling under the age of 6, can they participate?
A. We are sorry no one under 6yrs old on obstacles.
What you need to know about your party hosts.
Your hosts are there to help with every aspect of your party. They can help you bring in and out supplies and most importantly make sure everyone has a fun and safe time. Tips are appreciated :-)
Have more questions? Submit a question by clicking "ask Away" below or call/text 413-348-9646